Refund Policy
Last updated: August 6, 2026
Standard purchases (Pay in Full)
If work has not yet started on your project, you may request a full refund within 3 days of purchase. Once development work has begun, refunds are prorated based on work completed, at our discretion.
Project deposits
A deposit reserves your build slot and covers initial scoping work. Deposits are credited in full toward your final project price once scope is confirmed. If you decide not to proceed after the scoping consultation and before development work begins, your deposit is refundable, less any scoping work already completed. Once development work begins, the deposit is non-refundable.
Monthly payment plans
Monthly plan payments already processed are non-refundable once the corresponding month's work has been delivered. You may cancel future payments at any time by contacting us.
Monthly support plans
Ongoing monthly support plans (Basic, Growth, Premium) can be cancelled at any time. Cancellation takes effect at the end of the current billing period; we do not prorate partial months.
How to request a refund
Email commandcenterai.contact@gmail.com with your order details. We'll respond within 2 business days. Approved refunds are returned to your original payment method through Stripe.